zh88game Privacy Policy

1 Who We Are

zh88game operates the online betting and casino platform accessible at zh88game.ws. In the context of this Privacy Policy, "zh88game," "we," "us," and "our" refer to the company behind the zh88game platform, which holds a valid international gaming licence and is responsible for the collection and processing of personal data submitted through or in connection with the use of zh88game's services.

zh88game is the data controller for all personal information collected from users of zh88game.ws. Our platform is operated in English and is specifically designed for Pakistani users, with all transactions conducted in Pakistani Rupees (PKR) via payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.

If you have any questions or concerns about how zh88game handles your personal data, you may contact our Data Protection team at any time using the contact details provided in Section 14 of this policy.

2 Personal Data We Collect

zh88game collects personal data from users in two ways: information you provide directly to us, and information we collect automatically when you use our platform. The categories of personal data we collect are detailed below.

Information You Provide Directly:

• Identity Data: Full legal name, date of birth, gender, and copies of identity documents (CNIC, passport, or driving licence) submitted for Know Your Customer (KYC) verification.
• Contact Data: Email address, mobile phone number, and residential address including city and province (e.g., Karachi, Lahore, Islamabad, Faisalabad).
• Financial Data: Payment method details including JazzCash account numbers, EasyPaisa mobile wallet identifiers, bank account details (HBL, UBL, Meezan Bank), and card details (Visa, Mastercard) necessary to process deposits and withdrawals in PKR.
• Account Credentials: Username and encrypted password. zh88game does not store passwords in plain text under any circumstances.
• Communications Data: Any messages, complaints, or support queries you submit via live chat or email.

Information Collected Automatically:

• Technical Data: IP address, browser type and version, device type, operating system, and screen resolution.
• Usage Data: Pages visited, betting and gaming activity, session duration, click patterns, and features accessed within your zh88game account.
• Transaction Data: Records of all deposits , withdrawals, bets, and game activity associated with your zh88game account.
• Cookie & Tracking Data: Information gathered via cookies and similar technologies as described in Section 6.

3 How We Use Your Personal Data

zh88game uses the personal data we collect for the following specific purposes. Each purpose is matched to a legal basis for processing, as set out in Section 4.

zh88game will never use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

4 Legal Basis for Processing

zh88game relies on one or more of the following legal bases when processing your personal data, in accordance with applicable data protection law:

• Contract Performance: Processing is necessary to fulfil our contractual obligations to you as a zh88game account holder — including registering your account, processing transactions, and delivering our services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, age verification mandates, and obligations under zh88game's international gaming licence.
• Legitimate Interests: Processing serves zh88game's legitimate business interests — such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your own rights and interests.
• Consent: Where we rely on your consent (e.g., for marketing communications or non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Sharing Your Personal Data

zh88game does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose:

• Payment Processors: Financial data is shared with payment service providers (including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard processing partners) solely to process your deposits and withdrawals in PKR.
• Identity Verification Providers: Identity and document data may be shared with third-party KYC and age verification services to fulfil our 21+ verification obligations.
• Fraud Prevention Services: Technical and transaction data may be shared with specialist fraud detection platforms to protect zh88game and its users from financial crime.
• Gaming Software Providers: Certain usage and transaction data is shared with the providers of our casino and sports betting software solely to deliver the games and markets you access on zh88game.
• Regulatory and Legal Authorities: zh88game may disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by law or in connection with zh88game's compliance with its gaming licence obligations.
• Group Companies: zh88game may share data within its corporate group for internal administrative and compliance purposes, subject to the same privacy standards set out in this policy.

All third-party service providers who receive personal data from zh88game are contractually required to protect that data and to use it only for the specific purpose for which it was disclosed.

6 Cookies & Tracking Technologies

zh88game uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how users interact with zh88game.ws. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These enable core features such as account login sessions, security tokens, and payment processing flows. They cannot be disabled.
• Performance & Analytics Cookies: Help us understand how users navigate zh88game.ws — which pages are visited most, where users come from, and how long sessions last. This data is aggregated and anonymised where possible.
• Functional Cookies: Remember your language preference, betting interface settings, and other customisations to improve your experience on return visits.
• Marketing Cookies: Used, with your consent, to deliver personalised bonus offers and promotions relevant to your zh88game activity. You may opt out of marketing cookies at any time via your account settings.

You may control non-essential cookies through your browser settings or via the zh88game cookie preference centre accessible from the platform footer. Please note that disabling strictly necessary cookies may impair your ability to use certain features of zh88game.ws, including logging in to your account.

7 Data Retention

zh88game retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your zh88game account's active status plus a minimum of five (5) years following account closure, to satisfy AML record-keeping requirements under zh88game's gaming licence conditions.
• Transaction Records: All financial transaction records are retained for a minimum of five (5) years from the date of the transaction in accordance with anti-money laundering regulations.
• KYC / Identity Documents: Retained for the duration of your account plus five (5) years post-closure, or longer if required by a regulatory authority or legal proceeding.
• Marketing Data: Retained until you withdraw your consent or opt out, at which point it will be deleted or anonymised within thirty (30) days.
• Support Communications: Retained for three (3) years from the date of the last interaction, or longer if the communication is connected to an ongoing dispute or investigation.
• Technical & Usage Logs: Retained for up to thirteen (13) months for analytics and fraud prevention purposes, after which they are aggregated or deleted.

Upon expiry of the applicable retention period, zh88game will securely delete or irreversibly anonymise your personal data so that it can no longer be linked to you.

8 Security Measures

zh88game takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-Bit SSL Encryption: All data transmitted between your browser or device and zh88game.ws is encrypted using industry-standard TLS/SSL protocols.
• Encrypted Password Storage: Account passwords are hashed using a one-way cryptographic algorithm. zh88game staff cannot view your password in plain text.
• Two-Factor Authentication (2FA): zh88game offers optional 2FA for added account login security, which we strongly recommend all users activate.
• Access Controls: Access to systems containing personal data is restricted to authorised zh88game personnel on a strict need-to-know basis, with full access logging.
• Regular Security Audits: zh88game's platform and infrastructure undergo regular independent security assessments and penetration testing.
• Incident Response: zh88game maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and the relevant regulatory authority in accordance with applicable legal timeframes.

9 Your Privacy Rights

Subject to applicable data protection law, you have the following rights with respect to the personal data zh88game holds about you:

• Right of Access: You may request a copy of the personal data zh88game holds about you, along with information about how it is processed.
• Right to Rectification: You may request that zh88game correct any inaccurate or incomplete personal data we hold about you. You can update basic account information directly from your zh88game account settings.
• Right to Erasure: In certain circumstances, you may request that zh88game delete your personal data. This right is subject to our legal and regulatory retention obligations — we may be required to retain certain data even after account closure.
• Right to Restriction: You may request that zh88game restrict the processing of your personal data in certain circumstances, such as while a dispute is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on zh88game's legitimate interests, including profiling for direct marketing purposes. Upon receipt of a valid objection, zh88game will cease the relevant processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact zh88game's data protection team via the email address provided in Section 14. We will respond to all valid requests within thirty (30) days. We may ask you to verify your identity before processing your request.

10 Children's Privacy

zh88game's platform and all associated services are strictly intended for individuals aged 21 years and above. zh88game does not knowingly collect, process, or store personal data from any person under the age of 21.

If zh88game becomes aware that personal data has been submitted by or on behalf of a person under 21, that account will be immediately closed, all associated data will be deleted (subject to any applicable legal retention obligations), and any funds held will be handled in accordance with zh88game's underage gambling policy and applicable regulatory requirements.

If you believe a minor has created a zh88game account or has submitted personal data to zh88game.ws, please contact us immediately at the address in Section 14.

11 Third-Party Links

zh88game.ws may contain links to third-party websites or services — for example, links to payment provider portals or responsible gaming support organisations. This Privacy Policy applies solely to zh88game.ws and the services operated directly by zh88game. We have no control over, and accept no responsibility for, the privacy practices of any third-party website you may navigate to from our platform.

We encourage you to review the privacy policy of any third-party site before submitting any personal data to it. The presence of a link on zh88game.ws does not constitute an endorsement of that site's privacy or security practices.

12 International Data Transfers

zh88game operates under an international gaming licence, and some of the third-party service providers we use — including KYC verification services, fraud detection platforms, and gaming software providers — may process your personal data in jurisdictions outside Pakistan.

Where personal data is transferred internationally, zh88game ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applicable in Pakistan. These safeguards may include standard contractual clauses, data processing agreements with adequate protections, or transfers to jurisdictions recognised as providing an adequate level of data protection.

You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting zh88game's data protection team.

13 Changes to This Privacy Policy

zh88game reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via the email address associated with their zh88game account and display a prominent notice on zh88game.ws. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically. If you continue to use zh88game.ws following notification of a material change, you will be deemed to have accepted the updated policy. If you do not agree with any changes, you may close your account by contacting our support team.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how zh88game has handled your personal data, please contact us through one of the following channels:

• Live Chat: Available 24/7 directly through your zh88game account dashboard — the fastest way to reach a member of our team.
• Email: [email protected] — for data access requests, erasure requests, or any privacy-related enquiry. Please mark your subject line with "Privacy Request" to ensure prompt routing.
• Response Time: zh88game aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them within thirty (30) days.

If you are not satisfied with zh88game's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority or the dispute resolution body designated under zh88game's gaming licence. Details of the appropriate authority will be provided upon request.